Last Updated: June 2025
Thank you for choosing vCloud Projects, your online destination for custom 3D printed products and creative print services.
We proudly deliver across Australia and internationally. Please read our Shipping Policy carefully to understand delivery timeframes, pricing, and important conditions regarding returns and processing times.
1. Shipping Destinations
We currently ship to:
✅ All Australian states and territories
✅ Selected international locations, including New Zealand, USA, UK, Canada, and more
If your destination is unavailable at checkout, please contact our support team for assistance.
2. Shipping Methods & Pricing
Australia
| Method | Estimated Delivery Time | Price (AUD) |
|---|---|---|
| Standard Delivery | 3–7 business days | $9.95 Flat Rate |
| Express Delivery | 1–3 business days | $19.95 Flat Rate |
International
| Method | Estimated Delivery Time | Price (AUD) |
|---|---|---|
| Standard International | 7–21 business days | $29.95 Flat Rate |
| Express International | 5–12 business days | $49.95 Flat Rate |
Delivery times are estimates and may vary based on your location, customs processes, and postal service delays
Additional taxes, duties, or import fees may apply for international shipments; these are the responsibility of the customer
3. Order Processing Schedule
To ensure quality and consistency, all orders are processed and dispatched on:
Tuesdays and Thursdays only
(Excluding public holidays)
Orders placed after 12:00 PM (AEST) on dispatch days will be processed on the next available shipping day.
Production Times:
Custom 3D Print Jobs: Production typically takes 2 – 5 business days after design approval and payment
Ready-to-Ship Products: Dispatched on the next available shipping day after purchase
4. Delivery Terms
We are not responsible for delays caused by postal services, customs inspections, or events beyond our control
Please ensure your shipping information is accurate; vCloud Projects is not liable for deliveries to incorrect addresses
5. Shipping on Returns
Shipping fees are non-refundable for:
Change of mind returns
Ineligible returns under our Refund & Returns Policy
We cover return shipping costs for:
Items damaged in transit
Incorrect items sent
Approved faulty product returns
6. Order Tracking
You will receive tracking information via email once your order has been shipped. Tracking may take up to 24-48 hours, depending on the carrier, to become active.
7. Contact & Support
For questions or assistance regarding shipping:
vCloud Projects – Customer Support
✉️ Email: hello@vcloudprojects.com
📞 Phone: 1800 VCLOUD (825683)
🌐 Website: https://vcloudprojects.store
Thank you for supporting vCloud Projects. We take pride in bringing your ideas to life and delivering them safely to your door.