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Privacy Policy - vcloudprojects.store

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Last Updated: June 2025

Welcome to vCloud Projects, part of the vCloud Group, operating at https://vcloudprojects.store.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website or services.

1. What Information We Collect

We collect both personal and non-personal information to provide you with our products and services effectively.

The types of information may include:

       Personal Information

    • Full name

    • Billing and shipping address

    • Email address

    • Phone number

    • Payment details (processed securely via third-party payment gateways; we do not store full card details)

    • Account login information

    • Purchase history

    • 3D print project details (including custom requests or designs)

      Non-Personal Information

    • Browser type and version

    • IP address

    • Device type

    • Website usage data (e.g., pages visited, time spent)

    • Cookies and tracking technologies (see section 7)

2. How We Collect Your Information

We collect information through:

  • Direct interactions (e.g., when placing an order, contacting support)

  • Website forms and account registrations

  • Email communications

  • Automated technologies (cookies, server logs, analytics tools)

  • Social media interactions (if applicable)

3. How We Use Your Information

We use your information to:
      ✅ Process and deliver your orders
      ✅ Communicate order updates and important notifications
      ✅ Provide customer support
      ✅ Personalise your shopping experience
      ✅ Improve our website and services
      ✅ Prevent fraud and ensure security
      ✅ Comply with legal obligations

With your consent, we may also:
      ✅ Send marketing emails, offers, or newsletters (you can unsubscribe anytime)

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Trusted third-party providers, including:

    • Payment processors (e.g., Stripe, PayPal)

    • Shipping and logistics companies

    • IT service providers (hosting, website maintenance)

    • Marketing platforms (with consent)

  • Legal or regulatory authorities, where required by law or to protect our legal rights

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We take reasonable technical and organisational measures to:

  • Protect your data from unauthorised access, misuse, loss, or alteration

  • Secure transactions using encryption and SSL protocols

  • Regularly monitor systems for vulnerabilities

Note: No method of electronic storage is 100% secure; while we strive to protect your information, absolute security cannot be guaranteed.

6. International Data Transfers

If we transfer your information outside Australia (e.g., for cloud services or global order fulfilment), we ensure appropriate safeguards are in place in line with privacy regulations.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Remember your preferences

  • Analyse site usage and performance

  • Provide targeted advertising (where applicable)

You can control or disable cookies through your browser settings; however, disabling cookies may affect site functionality.

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